At 55fiv, your privacy is not a formality — it is a core commitment. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a 55fiv account holder.
Six principles guide every data decision 55fiv makes. Here is the short version before you read the full policy below.
55fiv collects only the personal data that is strictly necessary for account management, identity verification, fraud prevention, and regulatory compliance. We do not collect data for its own sake.
55fiv does not sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertising networks. Your information is used only for the purposes described in this policy.
All data transmitted between your device and the 55fiv platform is protected by industry-standard 256-bit SSL encryption. Stored personal data is protected by access controls, encryption at rest, and regular security audits.
You have the right to access, correct, and request deletion of your personal data at any time. You may also withdraw consent for optional data processing, request data portability, and lodge complaints through our support channel.
55fiv retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised.
55fiv uses only essential and functional cookies required to operate the platform. We do not deploy third-party advertising cookies or cross-site tracking scripts. Our cookie practices are fully disclosed in Section 7 of this policy.
The following definitions apply throughout this Privacy Policy unless the context requires otherwise:
55fiv collects personal data through several channels. The categories of data we collect, and the specific data points within each category, are set out below.
When you create a 55fiv account, we collect the information you provide during the registration form, including your full legal name, date of birth, email address, mobile phone number, and chosen username. This data is essential to establish and maintain your account.
To comply with our licensing obligations and to verify that you are at least 21 years of age, we may request the following documents:
KYC documents are processed solely for identity and age verification purposes and are stored in encrypted form with strict access controls.
When you make a deposit or request a withdrawal, we collect transaction data including the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja), the transaction amount in IDR, the timestamp, and any reference numbers provided by your bank or e-wallet. We do not store full bank account passwords or full card numbers; payment authentication is handled by the respective financial institution.
We record your activity on the platform, including game sessions, bet amounts, wagering history, wins, losses, and promotional interactions. This data is used to provide the gaming service, calculate balances, resolve disputes, and identify patterns that may indicate problem gambling or suspicious activity.
When you access the 55fiv platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.
If you contact 55fiv via live chat, email, or any other support channel, we retain records of those communications, including the content of your messages, your contact details, and the date and time of the interaction. These records are used to handle your queries, resolve complaints, and improve the quality of our support service.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account creation & management | Duration of account + 5 years post-closure |
| KYC Documents | Age & identity verification | 5 years from date of verification |
| Financial Transaction Data | Payment processing & AML compliance | 7 years from transaction date |
| Gameplay & Betting History | Service delivery & dispute resolution | Duration of account + 3 years post-closure |
| Technical & Device Data | Security & fraud prevention | 13 months from collection date |
| Support Communications | Query handling & quality assurance | 3 years from date of last interaction |
55fiv processes your personal data for the following purposes. We use each category of data only to the extent that is necessary and proportionate for the stated purpose:
55fiv processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:
55fiv does not sell or rent your personal data to any third party. We share your personal data only in the following limited circumstances:
We engage carefully selected third-party service providers who process personal data on our behalf and under our instruction, bound by written data processing agreements that prohibit them from using your data for any other purpose. These processors include:
We may disclose personal data to government authorities, law enforcement agencies, or our licensing regulator where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. Such disclosures are made only to the extent required and are documented internally.
In the event that 55fiv undergoes a merger, acquisition, or sale of assets, personal data held by 55fiv may be transferred to the acquiring entity as part of the transaction. We will provide notice of any such transfer and the resulting changes to data controller identity before the transfer takes effect.
55fiv retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or our licensing obligations. The specific retention periods for each data category are set out in the table in Section 2.
When an account is closed at your request, 55fiv will delete or anonymise your registration and gameplay data within 90 days, subject to the retention of financial transaction records and KYC documents as required by our AML compliance obligations (typically 5–7 years from the relevant transaction or verification date).
Communications data retained for quality assurance purposes is routinely reviewed and deleted on a rolling three-year cycle. Technical and device data used for security monitoring is purged automatically after 13 months.
Where data is retained beyond the active account period solely to meet legal obligations, it is stored in a restricted-access archive environment and is not used for any other processing purpose.
55fiv uses a limited set of cookies and similar technologies to operate the platform effectively. We do not deploy third-party advertising cookies, cross-site tracking pixels, or social media widgets that share your browsing data with external platforms.
You can manage or delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your 55fiv account. Disabling functional cookies will reset your preferences on each visit. Disabling performance cookies will not affect your ability to use the platform but will limit our ability to identify and resolve technical issues that may affect your experience.
55fiv implements a layered security architecture designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:
While 55fiv takes all reasonable technical and organisational measures to protect your data, no internet-based system is completely immune from risk. You are encouraged to protect your own account by using a strong, unique password and enabling two-factor authentication.
As a 55fiv account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 calendar days.
The 55fiv platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and we deploy automated controls to flag registrations that are inconsistent with the stated age requirement.
If 55fiv becomes aware that personal data has been collected from a person under the age of 21 — whether through registration fraud, misrepresentation, or system error — we will immediately close the relevant account, delete all associated personal data to the extent permitted by law, and report the matter to the appropriate regulatory authority if required.
If you are a parent or guardian and you believe that your child has accessed or registered on the 55fiv platform, please contact us immediately at [email protected] so that we can take prompt action.
55fiv's platform serves players primarily based in Indonesia. However, some of our third-party processors — including cloud infrastructure providers and game studios — may be located in jurisdictions outside Indonesia. Where personal data is transferred outside Indonesia, 55fiv takes appropriate steps to ensure that the transfer is subject to adequate data protection safeguards, including:
Indonesian players are protected by the Indonesian Personal Data Protection Law (UU No. 27 Tahun 2022) and by the data protection commitments set out in this policy. Where applicable international standards exceed the requirements of Indonesian law, 55fiv applies the higher standard.
55fiv reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When we make material changes, we will provide advance notice by posting an announcement on the platform homepage or by sending a notification to your registered email address, where practicable.
The "Last Updated" date at the top of this page is revised each time the policy is amended. We encourage you to review this page periodically to stay informed about how 55fiv protects your personal data. Your continued use of the platform following the publication of an amended Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55fiv processes your personal data, please contact our Data Protection team through the following channel:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. For players based in Indonesia, the supervising authority is the Ministry of Communication and Information Technology of the Republic of Indonesia (Kementerian Komunikasi dan Informatika — Kominfo).
55fiv is built on a foundation of security, transparency, and trust. With your privacy protected by 256-bit SSL encryption and strict data policies, you can focus on what matters — playing your favourite games. Log in, explore the casino, or check our FAQ for any remaining questions.